Swallows Eaves will confirm all bookings in writing (normally by email), other than in the event of last minute bookings. Guests should check the details of their booking & advise us immediately of any alterations required. All cancellations and/or any changes to your reservation must be confirmed in writing.
Guests will be charged a prepayment of 50% of the total price after reservation and the remaining amount in the 14 days before arrival.
Guests will be charged 50% of the total price if they cancel after reservation and the total price if they cancel in the 14 days before arrival.
Every year a number of our guests need to cancel their bookings through unforeseen circumstances, and guests are asked to appreciate that reservations are made on the assumption that if a booking is cancelled, the hotel does not have to suffer the loss. Cancellation charges will be applicable as above.
Our guests are strongly advised to consider holiday cancellation insurance.
An example of a travel insurance company is http://www.world-first.co.uk
It is regretted that no allowance can be made for any temporary absence from the Hotel.
Method of Payment:
We accept cash, debit and credit cards (except American Express & Diners Club).
Loss of or Damage to Guest Property:
The Proprietors regret that responsibility cannot be undertaken for the loss or damage of any articles of value. However in the event of negligence on the part of the hotel, which gives rise to loss of or damage to property belonging to a guest, the hotel’s limit of liability will be limited to £50.00 for any single article and subject to a total of £100.00 in the case of any one guest.
The Proprietors do not accept any liability for loss or damage to vehicles parked on the premises.
Damage to Hotel Property/Removal of Hotel Property:
The Proprietors reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. We will make every effort to rectify any damage internally, prior to contracting specialists to make the repairs, & make every effort to keep any costs that the guest would incur to a minimum. The Proprietors also reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, the hotel reserves the right to make a charge to the guest’s credit/debit card, or send an invoice for the amount to the registered address.
If the guest has a complaint concerning any aspect of the services provided by the hotel, the guest must inform the hotel immediately or as soon as is reasonably practicable and certainly before the termination of the stay. If a complaint is not made within this timescale, the hotel will not entertain the complaint.
Swallows Eaves retains the right to remove any non – confirmed bookings and to cancel bookings for unusual events outside our control – fire, flood, illness etc, with a refund of deposit. Please note that the management reserves the right to alter, vary or withdraw Rates, Services, Special Offers & Terms of Business without prior notice. VAT is included at the current rate and will vary directly with any change in government legislation.
Please make yourself aware of the fire exits and emergency procedures which are displayed in your room.
The Hotel operates a non – smoking policy throughout the building.